Privacy Policy

How Urban Ride Limousine collects, uses, and protects your personal information.

Last Updated: 05 May 2025

This Privacy Policy describes how Urban Ride Limousine collects, uses, and protects your personal information when you use our platform, website, or services.

1

Information We Collect

Personal Information

  • Full name, phone number, email address
  • Identity verification documents (if required)
  • Pickup and drop-off locations

Ride Information

  • Booking history
  • Ride type and preferences
  • Trip duration, distance, and fare details

Payment Information

  • Payment method and transaction records

Technical Data

  • Device type, operating system, IP address
  • Location data (with your permission)
2

How We Use Your Information

Facilitate bookings and ride fulfilment
Provide customer support
Process payments and send receipts
Improve service quality and platform performance
Prevent fraud, abuse, or unauthorized activity
Comply with legal and regulatory requirements
3

Sharing Your Information

Drivers and service partners to complete bookings
Payment processors for secure transactions
Regulatory authorities when legally required
Technology providers supporting our platform
We do not sell or rent your personal data to third parties.
4

Data Retention

Retained only as long as necessary to fulfil policy purposes
Retained to comply with legal obligations
Securely deleted or anonymized when no longer needed
5

Data Security

Secure Encryption

Data encrypted in transit and at rest

Access Controls

Limited, role-based data access

Continuous Monitoring

Systems actively monitored 24/7

No system is 100% secure. Users must maintain account security.
6

Your Privacy Rights

Access or update account information
Request data deletion (subject to legal limitations)
Withdraw location tracking consent via device settings
Contact info@urbanridelimousine.com to make requests.
7

Cookies and Tracking

Used to improve website functionality
Monitor usage trends
Personalise user experience

Manage preferences through your browser settings.

8

Third-Party Links

We are not responsible for the privacy practices on external sites. Please review their policies separately before sharing personal information.

9

Changes to This Policy

Updates communicated through the app or website
Continued use of the platform implies acceptance of changes
10

Contact Us

+971 58 530 3875
Al Hosn, West 4, Abu Dhabi